Common Questions

We partner with federal databases to screen for criminal history and eviction records. This process is compliant with the Fair Credit Reporting Act (FCRA) and typically takes less than 2 minutes once you submit your details.

Yes. We use Didit, a bank-grade identity verification partner. Your ID images are processed securely and are never stored on our public servers or visible to other users.

For privacy, full names are only revealed after a mutual match or booking is confirmed. Until then, users see first names and verification badges.

Violent criminal history, recent evictions, and identity fraud will result in an account ban. We prioritize the physical and financial safety of our community above all else.

Unlike free sites filled with bots and scammers, we charge a one-time fee to cover the cost of federal background checks and ID verification. This creates a high-intent, serious community of renters.

Because the fee covers immediate third-party verification costs, it is generally non-refundable once the background check has been initiated.

No! The membership is a one-time payment for lifetime access. You can move, leave, and come back years later without paying again.

Cohabidate is our exclusive matching engine that goes beyond rent and location. It uses personality psychology and lifestyle habits (cleanliness, schedule, social battery) to find compatible roommates.

Yes. Our detailed filters allow you to find households that match your specific lifestyle, including vegan/vegetarian kitchens, substance-free homes, or 420-friendly spaces.

These fields are optional, but highly recommended. Being honest about your habits ensures you match with people who are comfortable with your lifestyle, preventing future conflicts.

You pay the same lifetime membership fee of $89 to list up to 200 units. We verify your tenants for you, saving you the cost and hassle of running your own background checks.

Yes. If you are a 'live-in' landlord sharing common spaces, we require you to verify your identity and complete a personality profile to ensure safety and compatibility for your tenant.

Absolutely. You can set minimum credit scores and income requirements (e.g., 3x rent) directly in your listing settings.